Updated August 2022
If calling into the clinic to request a new prescription or refill, please allow for 24 hours from the time of the call to pick up. If your pet is not a current patient at our clinic, an official prescription will be required from your usual prescribing clinic. Please have it emailed to [email protected] and allow a minimum of 24 hours from the time the email is received for the prescription to be ready.
Beginning October 1, 2022, there will be a $75.00 charge for no-shows. We respect your time and appreciate your business, thus want to be sure that we are available for our clients for all their needs, including urgent requests. Details of how this fee will be billed to you will be available on our website soon.
Beginning September 1, 2022, our Emergency/After Hours Calls will be professionally triaged by Animal Health Link. You will be immediately connected to a qualified Registered Veterinary Technician who will assess the best treatment approach to your large or small animal’s condition. Because of this exciting development of better service for our clients and patients, the After Hours Fee structure will be updated. There will be a $45.00 charge for all calls made outside of clinic hours. If emergency care by a Veterinarian is required, this charge will be applied as a credit to the additional costs of the emergency services provided.