Safety Protocols

We continue to work to ensure the safety of our clients, our patients, and our team by adhering to the following:

  • Upon arrival, you may either call us or come in with your pet to check in for your appointment, unless specific instructions have been provided to you for alternate arrival arrangements.
  • Should you wish, please feel free to mask, however, at this time we do not mandate masking within the clinic
  • If you would prefer curb-side service, we can accommodate that for any patient
  • It is requested that the number of humans coming in with the patient is limited, if possible, to ensure that we can adequately maintain physical distancing within the confines of the exam rooms. Alternate arrangements can be made if this is not possible. Please ask when you make your appointment.

If you are feeling unwell prior to your scheduled appointment, please call 780-542-2144 with as much notice as possible to reschedule.

Important News for Our Clients

Updated August 2022

If calling into the clinic to request a new prescription or refill, please allow for 24 hours from the time of the call to pick up. If your pet is not a current patient at our clinic, an official prescription will be required from your usual prescribing clinic. Please have it emailed to [email protected] and allow a minimum of 24 hours from the time the email is received for the prescription to be ready.

Beginning October 1, 2022, there will be a $75.00 charge for no-shows. We respect your time and appreciate your business, thus want to be sure that we are available for our clients for all their needs, including urgent requests. Details of how this fee will be billed to you will be available on our website soon.

Beginning September 1, 2022, our Emergency/After Hours Calls will be professionally triaged by Animal Health Link. You will be immediately connected to a qualified Registered Veterinary Technician who will assess the best treatment approach to your large or small animal’s condition. Because of this exciting development of better service for our clients and patients, the After Hours Fee structure will be updated. There will be a $45.00 charge for all calls made outside of clinic hours. If emergency care by a Veterinarian is required, this charge will be applied as a credit to the additional costs of the emergency services provided.

Avian Health

Budgies, cockatiels, parrots, and songbirds tend to live longer, healthier lives when they receive regular veterinary care. We recommend that you bring your bird in for an initial checkup, then stop by once a year to ensure that he or she remains healthy and isn’t hiding signs of illness. Some birds require more frequent visits. During the exam, we will check your bird’s beak, nails, and feathers to determine if they require any attention. Regular exams can help catch diseases and problems early when they tend to be easier and less expensive to treat. A bird that doesn’t groom itself correctly appears ruffled or has unkempt or missing feathers is probably sick. Other signs that your bird might not be well include changes in eating or sleeping habits, difficulty breathing, and abnormal droppings. Birds are good at hiding signs of illness, so if you notice that your bird is acting unusual or if something just doesn’t seem right, call us as soon as possible.

Avian & Poultry Services

  • Nutritional counseling
  • Health assessments
  • Grooming assistance
  • Sexing
  • Fecal parasite testing
  • Medical and surgical services
  • Annual physicals
  • General care
  • Disease prevention
  • Safety
  • Breeding

Have questions?

We're here to help. Please complete the form below and a member of our team will get back to you as quickly as possible. If this is an emergency situation, please call us at 780-542-2144.